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Every 1win account works under one set of rules: what the player agrees to and what the platform may do. This page sorts the key 1win terms and conditions in 2026 by these two sides, from verification to bet settlement, Cash Out and bonuses.
The official 1win documents described below keep full legal force over any summary.
The platform is owned by NextGen Development Labs Ltd and operates under Curacao licence No. 8048/JAZ 2018-040. The Rules section holds the User Agreement, the General Terms and Conditions and the Rules on Sports. The English version of the General Terms and Conditions is the binding one, and translations serve as reference.
Opening a 1win account means accepting basic duties: being at least 18 years old, entering true details and holding only one account.
Verification is not a condition for playing at 1win, but identification may be requested, usually for withdrawals above 500 USD or the equivalent. Three requirements apply. Matching identity - the name and date of birth in the account must match real documents. Matching payments - the name on the account must match the card or payment system used. Withdrawal threshold - a check may start above the stated amount. Three documents can be requested. Proof of identity - a copy of a valid passport or ID card and, where needed, payment cards. Proof of address - a utility bill issued within the last 3 months. Bank statement - for the last 3 months, linked to the payment method used.
If requested documents are not provided, four consequences may follow: the balance may be held until the check is complete, transactions may be cancelled, the account may be blocked and the account may be closed.
Two payment rules complete this side. Crypto account - crypto withdrawals are available only from a crypto account, while a fiat account withdraws only in fiat. Indicative limits - limits shown on the site are approximate, and current values appear in the cashier.
A 1win bet goes through three fixed points. Registered on the server - a bet counts as accepted once it is registered on the server and confirmed online. Cannot be cancelled - after acceptance the bet can no longer be changed or cancelled. Balance cover - the stake can never exceed the current account balance.
Eight general principles decide how 1win settles accepted bets.
|
Principle |
Rule |
|
Refund |
A refunded bet is settled at odds of 1, so the stake returns in full |
|
Start time |
A bet placed after the actual start is void at odds of 1, except live bets |
|
Postponed event |
A start moved by more than 72 hours leads to a refund |
|
Interrupted event |
Decided outcomes stand, the rest wait up to 48 hours before a refund |
|
Official result |
Bets follow the first official result, and later protests or appeals do not change it |
|
Match duration |
The duration shown in Pre-match and Live is for reference, and the competition regulations apply |
|
Line error |
A wrong name or obvious odds error allows voiding at odds of 1 or settlement at correct odds |
|
Claims |
Accepted within 10 days and reviewed within up to 4 weeks, or 8 weeks with an extra check |
Settlement on the first official result keeps payouts fast.
Live bets add three rules. Markets - live bets are accepted on main and additional outcomes and can enter an express. Final once accepted - a live bet cannot be changed or deleted after acceptance. Displayed score - the company is not responsible for score inaccuracies, so independent sources are worth checking.
1win keeps four rights over stakes, each published in advance. Maximum stake - set by sport, event and bet type, and it may change without prior notice. Event limits - maximum stakes can be set for individual events. Individual limits - personal limits can be introduced or removed for an account. Repeat bets - repeated bets on the same outcome may be restricted.
Cash Out, described in section 9 of the General Terms and Conditions, settles a bet before the final result under six rules. Active bets - it applies only to bets not yet settled, in Pre-match and Live. All bet types - singles and express bets qualify. Whole express - an express is cashed out only in full. Open markets - a cash out works only while the markets accept bets. Bet History - the cash out amount appears there. Settled immediately - the amount goes to the balance, and the final result no longer affects the bet. Cash Out may be unavailable for some markets, and the company may approve or reject any request.
Express bets follow four rules. Payout - the stake is multiplied by the odds of all outcomes, and one lost outcome means the whole express is lost. Refunded outcomes - count at odds of 1. Dependent outcomes - only one of several outcomes that affect each other can enter an express. Exclusion rule - when dependent outcomes land in one slip, the one with lower odds is removed.
The 1win Rules on Sports add details for each discipline, shown here for six popular sports.
|
Sport |
Key settlement rule |
|
Football |
Regular time plus stoppage time; extra time and penalties count only in qualification markets; a technical defeat refunds bets |
|
Basketball |
Regular time is 4 x 12, 4 x 10 or 2 x 20 in the NCAA; Including Overtime markets count it; player statistics always include overtime |
|
Tennis |
A withdrawal before the match refunds the bet; a change of surface does not cancel it; a champion tie-break counts as 1:0 in games |
|
Boxing and combat sports |
A no contest or stoppage before the winner is announced means a refund; total rounds count only completed rounds |
|
UFC |
A round counts as completed after half of its length, 2:30 in a five-minute round |
|
Volleyball |
Sets 1-4 are played to 25 points; "Tie-break: Yes" wins when a fifth set is played |
Cybersport at 1win follows twelve general rules for unusual situations.
|
Situation |
Settlement |
|
Match winner |
Official results of the organiser |
|
Major line error |
Bets may be voided |
|
Technical defeat on a map or match |
Match markets and that map's markets at odds of 1 |
|
Interrupted, unfinished map or match |
Undetermined bets refunded |
|
Round or map replayed for technical reasons not caused by a team |
Undetermined outcomes refunded |
|
Format changed or not in line with regulations |
Bets on the match may be refunded |
|
Map or round handicap not stated in advance |
All bets refunded |
|
Incomplete roster under the regulations |
Settled on the official result |
|
Match postponed by more than 72 hours |
All bets refunded |
|
Not completed within 48 hours of the scheduled start |
Unsettled undetermined bets voided |
|
Rehost from a saved point |
No refund |
|
Up to two players replaced after the start, or team renamed then |
Bets stand |
The same rules apply to every esports bet.
Bonus conditions at 1win belong to each promotion, and the welcome package follows six conditions. Only new players qualify. Automatic activation follows the deposit. Sequence - one bonus is credited per deposit. One bonus at a time stays active, one for casino and one for sports. Bonus Wagering - casino wagering runs in this game category, and sports bonuses work only on sports. Free spins last 24 hours after crediting, and their winnings carry the wager.
On a PHP account the first deposit bonus follows these terms.
|
Parameter |
Value |
|
Minimum deposit |
100 PHP |
|
Maximum bonus |
30,000 PHP |
|
Currency |
PHP |
|
Wagering |
x30 |
|
Maximum withdrawal |
x1 |
Only the minimum deposit and maximum bonus depend on the currency.
An active bonus is used in three steps. Main balance - play continues until the main balance falls below USD0.5 or the equivalent. Open bets - no open bets may remain in the casino or on sports. Wager - the bonus is wagered as stated in its details under the ⓘ icon.
A bonus may be cancelled in four cases, all known in advance. Expires - an available bonus is not claimed in time. Not wagered - an active bonus is not wagered before its expiry. Replaced - an active bonus gives way to a new one. Withdrawn - funds are withdrawn while a bonus is active.
Vouchers carry three limits. Activations - once per account. Currency of the voucher and the account must match. Validity period allows activation only within the stated dates.
Cashback follows five conditions. Registered clients join. Slots bets count toward it. Saturday - it arrives at 07:00 UTC and is claimed with the Claim button on the cashback card in Bonuses. An x1 wager applies before withdrawal. Account checks may be carried out at any time.
The VIP Loyalty Program, active until December 31, 2026, sets four rules. Cashback wager - funds received carry an x1 wager. Lasting progress - a reached level never expires. Binding documents - taking part means agreement with the User Agreement and the General Terms. Right to change - the organiser may change or cancel the program at any time without prior notice.
The 1win rules also include responsible gaming principles. Leisure, not income - gambling is a way to spend free time. No chasing losses right after a losing round. Spare money only belongs in the game. Time and spending stay under control. Self-exclusion is requested through support for at least one year without early cancellation, or permanently, with only the funds held before the request available for withdrawal.
If the start of an event moves by more than 72 hours, the bet is refunded at odds of 1 and the full stake returns to the balance. For an interrupted event, decided outcomes stand, while the rest wait up to 48 hours and are refunded if play does not resume. No. Under section 9 of the General Terms and Conditions, an express can be cashed out only in full. Cash Out works only for unsettled bets while the markets accept bets. Once cashed out, the amount goes to the balance and the final result no longer matters. Yes. Withdrawing funds while a bonus is active is one of four cancellation cases. The other three are an available bonus not claimed in time, an active bonus not wagered before expiry and an active bonus replaced by a new one. Claims about bet settlement are accepted within 10 days. The review takes up to 4 weeks, or up to 8 weeks when an additional check is needed. Bets are settled on the first official result, so later protests or appeals do not change it.What happens if a 1win event is postponed?
Can a 1win express be cashed out in part?
Does a withdrawal cancel an active 1win bonus?
How long does 1win take to review a settlement claim?